Hyster enjoys a terrific relationship with the majority of its customers due its focus on producing complete customer satisfaction through its world class manufacturing. Our objective is to anticipate the needs of all our clients as well as address them with forklifts that provide the value, the performance and the reliability which they demand.
Hyster completely believes in starting with the client. The company conducts yearly focus groups and provides on-going voice of customer research which is conducted both on-line and in the field. We have over 400 design engineers to translate that input into smart designs by implementing our rigorous review gate process. Virtual prototype builds and advanced tools help ensure the best equipment practices come together. Other advanced tools like dynamic modeling and virtual prototype builds help to shorten our product development cycle. We enjoy giving our clients a competitive edge.
All of our equipment are subjected to environmental, virtual and physical tests, so as to guarantee the lowest ownership cost and total reliability. Not only do we test against our own standards, but we are also continually testing against the competition's products. Our final tests take place in real-world customer applications so as to make sure that our products have met our strict standards.
Demand-Flow Manufacturing That is Smart and Lean
Our world-class manufacturing at Hyster is driven by DFT or Demand Flow Technology. Each and every aspect of plant operation is driven by DFT lean manufacturing principals toward a single goal: to provide total client satisfaction and flawless quality 100 percent of the time, all the time.
Total Quality All The Time
Hyster uses an integrated MES or Manufacturing Execution System to initiate quality from the beginning. The MES is responsible for managing flow of production. The MES coordinates line activities such as part sequencing and quality verification. It also utilizes quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits in every shift. These audits really hold all employees responsible for constant quality, combined with the 5s workplace organization in place to help us achieve it.
Hyster provides a range of excellent features as standard with all our products. By remaining dedicated to our focus on both quality and safety, and by being innovative from beginning to end, we deliver several of the best material handling machinery on the market. These are only some of the reasons why Hyster has become a leader in the business.